Neos SmartCam - Keeping an eye on what matters most | Works with Alexa | 1080p Full HD | Night Vision | 2-Way Audio | Auto-arming
I couldn't give this device a proper review because I found the set-up process way too intrusive.
The Kit is massively impressive for the money... But.... The App is Soooo Intrusive!! ... I felt like they wanted my bank details and mothers maiden name by the time i'd finished the compulsory online registration... No real reason for that unless they are selling this info on so not sure i like the product... I tried to skip some of this but no go - They need Addressees, Phone Location Rights, Etc... And - It's a Camera - If that info leaks, what protection does the consumer have when they hold all that Data and your Live Feed? ... Did not make me feel confident about this business... :(
Chances are you've ended up reading this because you've found the Wyze Cam v2 on Youtube and tracked it here. Both it and the Neos SmartCam are the same rebranded Mii hardware but the software is the significant differentiator - and the Wyse Cam isn't officially available in the UK. But it's not the WyzeCam.
Would not install / set up. I tried several times. I unistaĺled and re-installed, tried a different phone, different house. Sometimes it failed immediately, sometimes it froze halfway through, sometimes it had a flickering message. I never managed to get the camera working. It has a confusing website that seems to be a houshold insurance website with minor links to this camera. The software wanted information or permissions that i would be exceptionally uncomfortable giving (address of my property, my name, phone number, location of my phone.... all combined with a live cctv link to my house). Whist the Neas team may be fine upstanding folk (I assume) i simply do not want all of that information together anywhere other than in my own head. Despite claims that I could decline giving permissions and continue the most common point of installation failure was the point that I chose not to grant location permissions. I really wanted this sytem to work, however, it has wasted a few hours of my time for no benefit. Sorry Neos team but i have returned the camera and would not recomend the product.
I work in IT and my home is filled with gadgets and I have to say I am thoroughly impressed with this camera.
Fantastic piece of kit! Very easy to setup and put in place. Picture quality is very very good and the sound is clear. Night vision is amazing!! If you have a room that goes pitch black (that you can’t even see your hand in front of your face) really pitch black! Then this will not disappoint. I placed mine inside my garage to keep an eye on the garage door to make sure my son shuts it (see attached photos ). Camera came well packaged and with short but very easy detailed instructions, usb cable power adapter (similar to apple) and mounting plate if needed.
Update** Neos boost paid upgrade addresses many of the comments in my original review, well done for listening to customer comments.
I had 3 weeks ago bought the Chinese “Clever Dog” camera which was a complete waste of time as it constantly froze and was loosing Wi-Fi connection regularly and when it did work the live stream was juddery and glitchy even tho I have Vigin super fast vivid 200 broadband with Wi-Fi extenders around the house, eventually I got so fed up of it and returned it to seller for a refund
Like others, I found its insistence on knowing your full address and the app having access to the phone's location services extremely worrying. Sure, Neos keep responding to say "it's for the auto-arm feature". YES, WE GET THAT. But the feature is optional and therefore the phone access requirements to use it should be optional too. For many many people, we'd rather disable that feature and retain our privacy, but there's no way to do that. It's effectively DOA unless you tell it your address and give the app access to monitor your location AT ALL TIMES. It's all very, *very* suspicious. Steer clear until they fix this. My guess is they won't.
I read about this in T3 magazine and they raved about it. I can only presume they had been paid to promote it because it is utter crud.
...it literally is.
Addendum July 2020:
This is probably the best camera under £100 in the world. I've bought it to monitor my kitchen but now I am thinking of buying another 3 for the whole house.
This is a neat little device that promises a lot for not a lot of money. I managed to set this up on my 2.4ghz WiFi band after a few tries. Camera worked OK, although it did not always want to connect to the app. Soon after installation the WiFi in the house started dropping out and when it was on it was unbearably slow on all our devices. The second I unplugged the camera the WiFi speed shot back up and has been great ever since. I am not sure if this is a widespread problem, but be wary!
I have multiple of these cameras from different manufacturers, and i tend to change the firmware so that I can use them in Smartthings and view on a web browser. Out of the box this is not possible. If I wish to revert to original version, i just reload the firmware that comes with support on Manufacturers website. Neos will NOT provide this firmware. There are other options out there were support will be a given. Tom